Help with the app
The 1984 Custom Homes app is the direct line between you, your build and our office. If something is not working, or you just have a question, here is how to reach us — and the answers to what people ask most.
01Talk to us
Monday to Saturday, 8:00 AM to 6:00 PM (Central Time). We answer in English and Spanish.
02Frequent questions
How do I create an account?
Open the app and tap "Create account" on the first screen. You only need your name, an email or a phone number and a password. Once inside, you can ask for a quote for your project without leaving the app.
How do I ask for a quote?
Create your account, then send your request from the app: type, location and an idea of what you want. It reaches our office as a quote request. We review it and get back to you by phone, WhatsApp, SMS or the app — whichever you chose as your preferred contact.
Where do I see the progress of my project and the photos?
In "Projects", tap your build. You will see the progress bar, which stages are finished, which one is running and which come next, and the photos our crew uploads as the work moves along, stage by stage.
How do I write to the office?
Tap "Messages" in the app and start a conversation. You can also call, send a WhatsApp or a text message at +1 (817) 657-5935.
Why does the app ask for a photo to finish a task?
Because a finished stage with no photo cannot be verified. Our crew finishes each task by uploading a photo of the finished work. That is also what fills your gallery: the same photo you see in the app is the proof of that step.
I am not getting notifications
The first time, the app asks for permission to send notifications: if you tap "Don't allow", it will not ask again. To turn them back on, open your phone's Settings, find 1984 Custom Homes and switch Notifications on. Also check that Airplane Mode is off and that you have a connection.
How do I change the language or the light/dark theme?
Open "Profile". There you can switch between English and Spanish, and choose light, dark or follow the system. It is saved for the next time you open the app.
How do I update my email or my phone number?
In "Profile", tap "Edit profile". Keep them up to date: that is how we reach you about your build.
The app says it cannot connect
Check your internet connection (Wi-Fi or mobile data) and try again. The app works against www.1984customhomes.com, so if the website does not open on your phone either, the problem is the connection, not the app. If it keeps failing, write to us and tell us what you see on screen.
How do I delete my account and my data?
Call, send a WhatsApp or a text message to +1 (817) 657-5935 and ask us to close your account. We delete your personal data (name, email, phone, password) and any device registered for notifications. The record of the work itself — the photos of the build and the progress — stays with the project, as part of our job file. It is explained in the privacy policy.
Does the app work on iPad?
Yes. It is made for iPhone and works on iPad too.